Thank you for choosing FrontTech. This Refund & Return Policy explains the terms under which refunds may be granted for our products and services. By using our website or purchasing from us, you agree to the following policy.
FrontTech provides digital services, IT solutions, and customized website development. Because our work involves planning, design, and implementation, refunds are handled differently based on service type.
Refunds may be issued only if:
Work has not yet started, or
You request a cancellation within 24 hours of making the payment.
Refunds cannot be issued if:
Project work has already begun
Design, setup, or development tasks have been delivered
Any premium theme or plugin has been purchased on your behalf
Delays occur due to lack of client response, content, or approvals
Refunds are not provided for:
Downloadable digital products
License keys, software, or digital assets once delivered
All advance payments are non-refundable once work begins.
For milestone-based projects, already delivered milestones are non-refundable.
If you are unhappy with the service delivered, FrontTech will:
Offer revisions within the project scope
Make reasonable corrections to address concerns
Refunds will not be given after work has been completed or delivered.
If FrontTech sells physical items (e.g., LED products):
Returns must be requested within 7 days of delivery
Product must be unused, undamaged, and returned in original packaging
Shipping charges are non-refundable
Customer is responsible for return shipping cost
Note: Add this section only if applicable.
If you qualify for a refund:
Refunds will be processed within 7–10 business days
The amount will be returned to the original payment method
Any processing fees, bank charges, or third-party costs will be deducted
Refunds will not be provided for:
Change of mind after project delivery
Failure to provide required content or approvals on time
Unresponsive communication from the client
Issues caused by third-party hosting, plugins, or services